At Nordic, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund, which will be reviewed on a case-by-case basis.
1. Return & Refund Process
All return and refund requests must go through the following steps:
1. Submit a Request: Customers must submit a return request via our Contact Page within 7 days of receiving the order.
2. Case-by-Case Review: Our team will review the request based on the reason for return, product condition, and eligibility.
3. Approval & Return Label: If the request is approved, we will issue a return shipping label for the item to be sent back.
4. Inspection & Refund Processing: Once we receive the returned item and confirm its condition, we will process the refund or replacement within 3 business days.
2. Eligibility for Returns & Refunds
• Products must be in unused condition, with original packaging and all accessories included.
• Requests must be submitted within 7 days of delivery.
• Certain products, such as personal care items, digital goods, and perishable products, are non-returnable.
• Refunds will be issued to the original payment method used at the time of purchase.
3. Exchanges & Replacements
• If the product received is defective or incorrect, we will offer a replacement at no extra cost once the issue is verified.
• If an exchange is needed for reasons other than defects (e.g., size or color change), it will be treated as a return, and a new order must be placed.
4. Return Shipping
• If the return is approved, Nordic will provide a prepaid return shipping label for the item.
• Returns must be shipped using the provided label to be eligible for a refund.
• If the return is due to a change of mind or customer preference, return shipping costs may be deducted from the refund amount.
5. Refund Processing Time
• Refunds will be processed within 14 business days after the returned item is received and inspected.
• The time for funds to appear in your account depends on your payment provider and bank processing times.
6. Cancellations
• Orders can be canceled within 1 hour of purchase. After this period, orders are processed and cannot be canceled.
• Digital products are non-refundable once accessed or downloaded.
7. Contact & Support
To initiate a return or refund request, please visit our Contact Page and submit a support ticket. Our team will review your case and respond as soon as possible.